1190 Privacy Policy — Protection of Our Users' Data

Your privacy is our priority. This document clearly explains how the 1190 platform collects, uses, stores, and protects your personal information when you use our services in Malaysia.

Last updated: January 2026. This policy applies to all users accessing the 1190 platform from Malaysia.

Information We Collect

When you register or use the 1190 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is divided into a few key types:

Account Information

During registration, you provide your full name, phone number, email address, and password. This information is used to verify your identity, secure your account, and allow us to contact you when needed. We may also request identity verification documents (such as a national ID) for account verification and anti-money laundering compliance purposes.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect payment method details such as bank account name, (partial) account number, and transaction records. We do not store full card numbers or card security codes. All payment data is processed through encrypted, secure channels.

Device & Browser Information

We automatically collect technical information when you access the platform, including IP address, browser type and version, operating system, screen resolution, and device type (smartphone, tablet, or desktop). This information helps us optimise the platform display for your device and detect any suspicious access activity.

Usage Data

We record your platform activity such as games played, session duration, betting history, and settings preferences. This data is used to improve the user experience, personalise game recommendations, and monitor usage patterns for security purposes.

How We Use Your Information

All information collected by 1190 is used responsibly and only for legitimate purposes. The primary purposes are as follows:

Account management: Creating, verifying, and maintaining user accounts, including processing deposits and withdrawals in MYR.
Platform security: Detecting and preventing fraud, unauthorised access, and system misuse.
Service improvements: Analysing usage patterns to improve the interface, loading speeds, and available game selection.
Communications: Sending users who have given their consent account-related notifications, security updates, and promotional information.
Legal compliance: Meeting Malaysian regulatory reporting and compliance requirements, including anti-money laundering obligations.
Customer support: Processing enquiries and complaints submitted through 1190 support channels.

We will not use your information for any purpose not stated in this policy without first obtaining your consent.

Cookie Use & Tracking

The 1190 platform uses cookies and similar tracking technologies to enhance the user experience and gather basic analytics data. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies Used

Essential cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
Performance cookies: Collecting anonymised data on how users interact with the platform, helping us identify areas for improvement.
Preference cookies: Storing your preferences such as language, theme, and display settings so you don't have to reconfigure them each time you log in.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect platform functionality. Continued use of the 1190 platform after being notified of this cookie policy is considered your consent.

Data Storage, Security & Third-Party Sharing

Data Storage & Security

1190 user data is stored on servers protected with industry-standard encryption. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. Access to personal user data is limited to staff who genuinely require it to carry out their job functions, and all staff are bound by strict confidentiality obligations.

Active account data is retained for as long as your account remains active. Following account closure, we retain certain records for the period required under applicable Malaysian law, after which the data will be securely deleted or anonymised.

Third-Party Sharing

1190 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, we may share information in the following limited circumstances:

Service providers: Third parties who assist us in operating the platform (such as payment processors and technical infrastructure providers) may receive limited access to data necessary for performing their services, subject to strict confidentiality agreements.
Legal requirements: We will disclose information when required by law, court order, or a competent Malaysian authority.
Protection of rights: In cases of suspected fraud or serious security breaches, we reserve the right to share relevant information with the appropriate authorities for investigation purposes.

User Rights, Policy Updates & How to Contact Us

Your Rights as a User

As a 1190 platform user, you have the following rights regarding your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: If your data is inaccurate or incomplete, you may request that we correct or update it.
Right to erasure: You may request the deletion of your personal data, subject to any applicable legal retention obligations.
Right to withdraw consent: You may withdraw your consent to receive marketing communications at any time via your account settings.

To exercise any of these rights, contact our support team at [email protected]. Requests will be processed within a reasonable timeframe, not exceeding 30 working days.

Changes to This Privacy Policy

1190 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after a policy update takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 1190 handles your personal data, please contact us via:

Support email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries in a timely manner. For other general platform enquiries, visit the FAQ us.

Continue Exploring 1190

Now that you've read our privacy policy, you have a clearer picture of how we protect your data. If you don't have an account yet, register now or log in to start playing. Still have questions? Check the FAQ us for a prompt response.